Refund Process: Timely and Transparent
We want you to be completely satisfied with your gym wear purchase. If you're not happy with your items, we offer a straightforward return policy to make your experience seamless.
Conditions for Returns:
1. Items must be returned within 7 days of the purchase date.
2. All tags must be attached, and the items must be in their original condition, unworn, and unwashed.
3. For hygiene reasons, we cannot accept returns on items such as sports bras unless they are still in their original packaging and unworn.
How to Initiate a Return:
1. Call our customer care number to inform them about the issue.
2. Pack the items securely in the original packaging if possible, and dispatch them to our address.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.>
Refunds:
Once we receive your return, we will inspect the items and process your refund within 5 business days. Refunds will be issued to the original payment method.
Exchanges:
If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order, providing photos and a description of the issue.
Contact Information:
For any questions or assistance with returns, contact our customer service team at support@Believe.com.
Thank you for choosing BELIEVE! We appreciate your commitment to fitness and our brand!
